Myelai Inc. Privacy Policy

Myelai Inc. respects privacy and handles personal information with care. This Privacy Policy explains how Myelai Inc. collects, uses, discloses, retains, and protects personal information in connection with our website located at https://myelai.io, our online forms, scheduling pages, communications, and related online interactions.

Myelai Inc. is a Delaware corporation with principal business operations based in Florida.

This Privacy Policy applies to visitors to our website, individuals who contact us, individuals who book or request “The Map,” prospective customers, business contacts, partners, vendors, and other individuals who interact with Myelai online.

This Privacy Policy does not replace any separate written agreement between Myelai and a customer, partner, vendor, or other organization. If Myelai processes personal information on behalf of a customer under a written agreement, that agreement may govern the processing of that information.

For purposes of this Privacy Policy, “Myelai,” “Company,” “we,” “us,” and “our” mean Myelai Inc. “Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an identifiable individual or household, subject to applicable law.

1. Summary

We collect personal information to operate our website, respond to inquiries, schedule meetings, evaluate business fit, provide information about our services, improve our website and offerings, protect our systems, comply with law, and support legitimate business operations.

We do not seek to collect protected health information, patient records, medical information, or other regulated health data through our public website unless expressly authorized under a separate written agreement.

We do not sell personal information for money. If applicable law defines certain analytics, advertising, or cookie-based disclosures as a “sale,” “sharing,” or targeted advertising, we will provide rights and choices as required by applicable law.

2. Information We Collect

We may collect the following categories of information.

A. Information You Provide

We collect information you choose to provide, including:

• a. name;
• b. company name;
• c. job title;
• d. business email address;
• e. phone number;
• f. business address or location;
• g. industry;
• h. company size;
• i. revenue range or other business qualification information, if submitted;
• j. scheduling information;
• k. meeting preferences;
• l. information submitted through “Book the Map” or similar intake forms;
• m. descriptions of business processes, operational challenges, workflows, systems, constraints, objectives, or implementation needs;
• n. messages, emails, call notes, and other communications;
• o. files or documents you choose to provide;
• p. feedback, comments, or questions.

B. Website and Device Information

When you visit our website, we may collect information automatically, including:

• a. IP address;
• b. device type;
• c. browser type;
• d. operating system;
• e. pages viewed;
• f. referring pages;
• g. dates and times of visits;
• h. approximate location derived from IP address;
• i. interactions with website features;
• j. cookie identifiers;
• k. analytics and usage data;
• l. error logs and security logs.

C. Scheduling and Meeting Information

If you schedule a meeting, we or our scheduling provider may collect information such as your name, email address, company, role, meeting time, answers to intake questions, calendar metadata, and communications related to the meeting.

D. Business Relationship Information

If you are a customer, prospective customer, partner, vendor, advisor, contractor, or business contact, we may collect information related to the business relationship, including communications, proposals, notes, engagement history, contracts, invoices, payment status, points of contact, and related operational information.

E. Information From Third Parties

We may receive information from third parties, including business partners, referral sources, vendors, analytics providers, publicly available sources, professional networks, events, customer relationship management tools, scheduling tools, communications platforms, and other business sources.

F. Payment Information

If payments are made through a third-party payment processor, that processor may collect payment card information or other payment details. Myelai does not intentionally collect or store full payment card numbers through the public website unless expressly stated.

3. Information We Do Not Want Submitted Through the Public Website

Unless a separate written agreement expressly authorizes it, you must not submit the following through the public website, general forms, intake forms, or scheduling flows:

• a. protected health information;
• b. patient records;
• c. medical records;
• d. clinical notes;
• e. medical images;
• f. insurance claims;
• g. health insurance identifiers;
• h. Social Security numbers;
• i. driver’s license numbers;
• j. passport numbers;
• k. full payment card numbers;
• l. financial account credentials;
• m. biometric identifiers;
• n. genetic information;
• o. children’s information;
• p. passwords;
• q. trade secrets or highly sensitive proprietary information;
• r. regulated government, defense, export-controlled, classified, or controlled unclassified information;
• s. any information you are not authorized to disclose.

If such information is submitted without authorization, Myelai may delete, reject, quarantine, restrict, or decline to process it.

4. Healthcare and HIPAA

Myelai’s public website is not intended to collect protected health information. Myelai will treat protected health information in accordance with HIPAA only when Myelai has entered into a written business associate agreement or other applicable written agreement that expressly governs such processing.

Do not submit protected health information through the public website unless Myelai has expressly authorized the submission in writing and appropriate contractual protections are in place.

5. How We Use Information

We may use personal information for the following purposes:

• a. operating, maintaining, and improving the website;
• b. responding to inquiries;
• c. scheduling meetings;
• d. preparing for meetings;
• e. evaluating whether Myelai may be a fit for a prospective customer;
• f. providing “Book the Map” or related intake experiences;
• g. understanding business needs, operational challenges, and potential next steps;
• h. communicating with you;
• i. sending administrative, transactional, service-related, and legal notices;
• j. sending marketing communications, subject to applicable law and opt-out rights;
• k. managing customer, partner, vendor, and business relationships;
• l. preparing proposals, statements of work, or related commercial documents;
• m. maintaining internal records;
• n. analyzing website usage and performance;
• o. improving content, services, methods, and offerings;
• p. detecting, preventing, and responding to fraud, misuse, security incidents, and unlawful activity;
• q. protecting rights, property, safety, systems, and business interests;
• r. complying with law, legal process, and regulatory obligations;
• s. enforcing agreements and policies;
• t. completing business transactions such as mergers, acquisitions, financing, restructuring, or asset transfers.

6. How We Disclose Information

We may disclose personal information as described below.

A. Service Providers

We may disclose information to vendors and service providers that perform services on our behalf, such as hosting, website operations, analytics, scheduling, communications, customer relationship management, security, document storage, payment processing, professional services, and other business operations.

B. Business Partners and Referral Sources

We may disclose information to business partners, referral sources, implementation partners, or other third parties when necessary to respond to your request, evaluate a potential engagement, coordinate a relationship, or pursue a business opportunity, subject to applicable law and confidentiality obligations.

C. Customer-Directed Disclosures

If you direct us to disclose information to a third party, or if disclosure is necessary to perform a requested interaction, we may do so.

D. Legal, Compliance, and Protection Purposes

We may disclose information if we believe disclosure is necessary or appropriate to comply with law, legal process, court orders, subpoenas, regulatory requests, law enforcement requests, government requests, enforce agreements, protect rights, prevent harm, investigate fraud, address security issues, or protect Myelai, our users, customers, partners, or others.

E. Business Transactions

We may disclose or transfer information in connection with a merger, acquisition, financing, investment, reorganization, sale of assets, bankruptcy, diligence process, or similar transaction.

F. Professional Advisers

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers.

G. Aggregated or De-Identified Information

We may use and disclose aggregated, anonymized, or de-identified information that does not reasonably identify an individual, subject to applicable law.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, support security, and evaluate marketing effectiveness.

Your browser may allow you to block or delete cookies. If you block cookies, some website features may not function properly.

If Myelai uses advertising or analytics technologies that applicable law treats as a “sale,” “sharing,” or targeted advertising, we will provide legally required rights and opt-out mechanisms.

8. Analytics

We may use analytics tools to understand how visitors interact with the website. Analytics providers may collect information such as IP address, device information, browser information, pages visited, referring pages, and interactions with the website.

9. Marketing Communications

We may send marketing communications to business contacts, prospective customers, and individuals who request information from Myelai. You may opt out of marketing emails by using the unsubscribe link in the email or contacting us. Even if you opt out of marketing communications, we may still send non-marketing communications, including transactional, administrative, legal, security, or service-related messages.

10. Legal Bases for Processing, Where Applicable

Where the laws of the European Economic Area, United Kingdom, or similar jurisdictions apply, we may process personal information based on one or more legal bases, including:

• a. your consent;
• b. performance of a contract or steps taken before entering into a contract;
• c. compliance with legal obligations;
• d. Myelai’s legitimate interests, including operating the website, communicating with business contacts, improving services, protecting systems, and developing business relationships;
• e. protection of vital interests, where applicable;
• f. other legal bases permitted by applicable law.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the website, respond to inquiries, manage business relationships, maintain records, comply with legal obligations, resolve disputes, enforce agreements, protect rights, maintain security, and support legitimate business purposes.

Retention periods vary depending on the type of information, the purpose of processing, legal requirements, contractual obligations, and business needs. When information is no longer needed, we may delete, anonymize, or de-identify it.

12. Security

Myelai uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, system, network, transmission, or storage method is completely secure. We cannot guarantee absolute security.

You are responsible for using secure devices, networks, passwords, and communication practices when interacting with us.

13. International Transfers

Myelai is based in the United States. If you access the website or provide information from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions that may not provide the same level of data protection as your jurisdiction.

Where required by law, we will use appropriate safeguards for international transfers.

14. Your Privacy Rights

Depending on where you live and which laws apply, you may have rights regarding your personal information. These may include the right to:

• a. request access to personal information;
• b. request correction of inaccurate personal information;
• c. request deletion of personal information;
• d. request a copy of personal information;
• e. opt out of certain processing, sale, sharing, targeted advertising, or profiling;
• f. restrict or object to certain processing;
• g. withdraw consent where processing is based on consent;
• h. request information about categories of personal information collected, sources, purposes, disclosures, and recipients;
• i. appeal a denial of a privacy request where applicable;
• j. not be discriminated against for exercising applicable privacy rights.

These rights may be subject to limitations, exceptions, verification requirements, and other conditions under applicable law.

15. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to Myelai.

A. Categories of Personal Information Collected

In the preceding twelve months, we may have collected the following categories of personal information:

• a. identifiers, such as name, email address, phone number, company name, business address, IP address, and online identifiers;
• b. customer records information, such as business contact details and information submitted through forms;
• c. commercial information, such as engagement history, inquiries, services of interest, and business relationship information;
• d. internet or electronic network activity information, such as website usage, analytics, device, browser, and log information;
• e. geolocation information, such as approximate location derived from IP address;
• f. professional or employment-related information, such as job title, company, role, and business responsibilities;
• g. inferences, such as potential business interests, engagement fit, or operational needs based on information submitted;
• h. sensitive personal information only if voluntarily submitted or otherwise processed as permitted by law, though Myelai does not seek sensitive personal information through the public website.

B. Sources of Personal Information

We may collect personal information from:

• a. you;
• b. your company or organization;
• c. website interactions;
• d. scheduling tools;
• e. communications;
• f. service providers;
• g. business partners and referral sources;
• h. public sources;
• i. professional networks;
• j. events;
• k. analytics tools.

C. Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal information for the purposes described in Sections 5 and 6 of this Privacy Policy.

D. Sale or Sharing

Myelai does not sell personal information for money. If Myelai uses technologies or disclosures that are considered a “sale” or “sharing” under California law, we will provide required notices and opt-out rights.

E. Sensitive Personal Information

Myelai does not use or disclose sensitive personal information for purposes that would require a right to limit use and disclosure under California law unless we provide the required notice and choice.

F. California Rights

California residents may have the right to request access, deletion, correction, information about disclosures, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising rights.

G. How to Exercise California Rights

You may submit a privacy request by contacting us at:

Email: connect@myelai.io

We may need to verify your identity before responding. Authorized agents may submit requests where permitted by law, and we may require proof of authorization.

16. Other U.S. State Privacy Rights

Residents of certain U.S. states, including Texas and other states with comprehensive privacy laws, may have rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information, subject to applicable law.

To exercise rights, contact us at:

Email: connect@myelai.io

We may verify your request and respond as required by applicable law.

17. European Economic Area, United Kingdom, and Similar Jurisdictions

If applicable law in the European Economic Area, United Kingdom, or similar jurisdictions applies to our processing of your personal information, you may have rights to access, correct, erase, restrict, object to processing, request portability, withdraw consent, and lodge a complaint with a supervisory authority.

To exercise rights, contact us at:

Email: connect@myelai.io

18. Children’s Privacy

The website is not intended for children under 16, and Myelai does not knowingly collect personal information from children through the website. If you believe a child has provided personal information to Myelai, contact us and we will take appropriate steps.

19. Do Not Track and Global Privacy Control

Some browsers or devices may transmit “Do Not Track” or similar signals. Because there is not a uniform industry standard for responding to all such signals, Myelai may not respond to every “Do Not Track” signal.

Where required by applicable law, Myelai will honor legally recognized opt-out preference signals, such as Global Privacy Control, when applicable and technically feasible.

20. Third-Party Websites

The website may link to third-party websites or services. Myelai is not responsible for the privacy practices, security, content, or policies of third parties. You should review third-party privacy policies before providing information to them.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website with an updated “Last Updated” date. Changes are effective when posted unless otherwise stated.

22. Contact

Questions or requests regarding this Privacy Policy may be directed to:

Myelai Inc.

Email: connect@myelai.io

Website: https://myelai.io